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RVSS Privacy Policy

Policies

RV Trade and Fleet P/L trading as RV Storage Solutions, hereafter referred to as RV, recognizes that respecting user privacy over the Internet is of utmost importance. This privacy statement is designed to provide information about the privacy and data collection practices for the site: www.rvss.com.au. The Site is operated by RV.

If you have questions or concerns regarding this statement, you should first contact us at sales@rvss.com.au or by postal mail to:

RV Trade and Fleet P/L
12 Sauer Rd
New Gisborne, Victoria. 3438

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Drawer System installations at RVSS

From time to time the installation of your storage system may be either filmed or photographed for training purposes or product/marketing information.

At all times  private information such as registration will be hidden and no identifying facets of the vehicle will be allowed for public viewing.

If you do not want your vehicle subjected to the above scrutiny please advise us prior to your fitting.

Identifying Information

In general, you can visit the Site without telling us who you are or providing any information about yourself. In some areas of the Site, we ask you to provide information that will enable us to process an order, offer services that require registration, assist you with technical support issues or to follow up with you. Generally, RV requests identifying information when you:

  • Place an order.
  • Request a SPECIAL SERVICE
  • Request information or files from technical support or customer service.
  • Provide feedback to an online survey or tell us about an idea or suggestion.
  • Participate in a rebate program, contest, or other promotional offer.

In these instances, RV will ask for your name, address, e-mail address, phone number and other appropriate information needed to provide you with these services. In all instances, if you receive a newsletter or other mailing from us, you will always be able to “unsubscribe” to these mailings at any time.

What RV Will Do With Your Information

If you choose to give us personal information for any of the purposes above, this information is retained by RV and will only be used by RV to support your customer relationship with us. We will not add you to a mailing list, or newsletter without your registration for this service. We will only contact you if further information is required from you to complete aservice.

What Others May Do With Your Information

RV does not share, rent, or sell any personally identifying information provided through our Site (such as your name or email address) to any outside organization for use in its marketing or solicitations. From time to time RV may use agents or contractors who will have access to your personal information to perform services for RV (such as Database Maintenance), however, they are required by us to keep the information confidential and may not use it for any purpose other than to carry out the services for RV. In addition, RV may also share aggregate information about its customers and its web site visitors to advertisers, business partners, and other third parties. For example, we might share that our users are X percent PCs users and Y percent Macintosh users. None of this information, however, will contain personal, identifying information about our users.

RV On-Line Store

When purchasing products through our web site, the Enquiry Form will ask you to provide a telephone number and email. However, the telephone number is only used to quickly resolve questions relative to an order, such as to clarify customer email addresses that are inactive, or entered incorrectly.

Any credit card information is not stored and used only for the current transaction.

Third Party Links

www.rvss.com.au does provide links to other sites. Other Internet sites and services have separate privacy and data collection practices. Once you leave www.rvss.com.au, RV cannot control, and has no responsibility for, the privacy policies or data collection activities at another site.

Cookies

At times, we will use a feature on your web browser to send your computer a “cookie”. We do not use cookies to retrieve any personal information from your computer. We only use cookies to learn ways to enhance our Site, and to give you better, more personalized service while in our web site. You can reset your browser to refuse all cookies or indicate when a cookie is sent. However, some functions of the Sites will not function if you refuse cookies. These areas of our web site will have information posted about cookies, and when a cookie will be uploaded to your computer.

Children's Privacy Protection

RV is sensitive to the heightened need to protect the privacy of children under the age of 13. The vast majority of the material on our web site is not intended for children and is not targeted to children under the age of 13. We do not knowingly collect data from children and, if we learn that we have received personal data from a child, we will remove this information from our database.

Changes to this Policy

RV may from time to time revise its privacy policy. You should therefore periodically visit this page, so you are aware of any such revisions. We will not, however, use your existing information in a manner not previously disclosed. You will be advised and have the opportunity to opt out of any new use of your information.

Contacting Us

If you have any questions about our privacy policy and/or the practices of our web site, you can email sales@rvss.com.au or write to:

RV Trade and Fleet P/L
12 Sauer Rd
New Gisborne, VIC 3438

RV On-Line Store

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